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What happens after you get in touch

Every enquiry is read by a member of our security team, not a call centre. We aim to reply to general enquiries within 24 hours. If you believe you are dealing with a live incident, call the 24/7 emergency line instead of using this form: we typically respond to emergency calls within the hour.

The first conversation is a scoping call rather than a sales pitch. We will ask what prompted you to get in touch, what systems and data are involved, whether you have any certification or regulatory deadlines in view, and what has already been tried. If we are not the right people for the problem, we will say so and point you somewhere better.

From there we set out the scope, the deliverables and the price in writing before any work starts, so you can see exactly what you are agreeing to. Engagements are scoped individually and we do not publish a fixed price list, because the right answer for a twelve-person firm is rarely the right answer for a multi-site organisation.

Prefer to read first? About us explains who we are and how we are set up. Our practical playbooks walk through incident response, Microsoft 365 hardening and phishing simulation step by step, and our insights cover the threats currently affecting UK businesses.