# 24/7 Emergency Cyber Helpline

> Cyber Data Services operates a 24/7 emergency cyber incident helpline on 01952 972 404. If you suspect a breach, ransomware, or a critical security incident, call immediately; we aim to respond typically within 1 hour.

## When to call
- You suspect a data breach or unauthorised access
- Systems are being encrypted or held to ransom
- You have received a credible extortion or threat
- Any incident where every minute of downtime matters

## What to have ready
Your company name and contact details, a brief summary of the incident, when it was first noticed, which systems or data are affected, and any actions already taken. Do not worry if you do not have everything; the priority is to make contact.

## FAQ
### How quickly does Cyber Data Services respond to an emergency?
Cyber Data Services aims to respond typically within 1 hour of your emergency call, at any time of day or night.

### Should I turn affected machines off during a ransomware attack?
Isolate them from the network by disconnecting the cable or wireless, but avoid powering them off where possible, because that can destroy evidence held in memory.

## Contact
- Phone: 01952 972 404
- Email: info@cyberdata.services
- Address: Grosvenor House, Central Park, Telford TF2 9TW
- 24/7 emergency cyber helpline: https://cyberdataservices.uk/emergency-helpline

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Source: https://cyberdataservices.uk · Cyber Data Services (trading name of Tom Sykes Ltd, company no. 06947397), part of the Stiperstone Group.
General information only, not specific security or legal advice. For guidance on your own systems, contact info@cyberdata.services or 01952 972 404.